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Cutting edge customer engagement through the mail?!
Everything old is new again. Vinyl records are making a comeback, 80’s horror flick/pop culture tribute ‘Stranger Things’ is the number 1 show on Netflix, and snail mail is the hot new way for...
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WaterSmart 2017 Year in Review
2017 has been a big year at WaterSmart! Over the past 12 months we expanded our customer engagement platform to provide automated communication management for utilities’ most time-intensive topics –...
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Water Meter Data Management – To Sink or SWIM (Part 1)
(In part 1 of this two part post, we look at the history of meter data management systems and how they apply to the water industry): Water Meter Data Management: To sink or SWIM? The role of a Meter...
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Water Meter Data Management – To Sink or SWIM (Part 2)
(In part 2 of this post we review additional benefits and challenges of an MDM and what ideal technology solution best suits water industry needs): Benefit and Challenge 2: Interoperability Electric...
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Changing a Risk-Averse Culture
How do you shift a risk-averse culture to adopt new thinking? In a recent WaterSide Chat, WaterSmart featured three industry leaders who have earned reputations for being innovators in the water...
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Utility Service Requests Done Right
Can you remember the last time you had to start or terminate your utility service? How difficult was the process? Anecdotally, having looked at scores of utility websites over the past few years, we...
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Noticing Water Leaks
Water leaks happen. In fact, they happen a lot. Data that WaterSmart has collected from over 4 million households indicates that as many as 50% of households will experience some type of water leak...
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Watershed Moments: A framework for maximizing utility-customer interactions
How much time do customers spend thinking about their water utility? According to consulting company Accenture’s consumer survey, if they are anything like the average customer, it’s around 8 minutes...
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Reducing bill shock through design and testing
Bill shock. We’ve all experienced it. You receive a bill and let out a curse when you see that the amount due is WAY higher than expected. Research has found that “a high bill is something that 40% of...
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Top Technology Adoption Trends in the Water Industry
As sensor technology becomes more prevalent throughout the water utility industry, the need for software systems to make sense of this flood of data is becoming increasingly critical. Data presentment...
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Meter to Cash: Turning Water Into Dollars
When speaking with anyone who works for a water utility their priorities quickly become apparent. Water quality and reliability, intractably related to each other, form the core mission of any water...
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The Retirement Wave is Coming: How will you manage?
Our lives run on water. It is hard to imagine a day without a steady flow and luckily, in America it is rare we have to consider the possibility. For that security, we must be thankful for the...
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Flowing into Fall 2019
WaterSmart’s platform continues to evolve. Previously expanding from water-use efficiency tools to a broader set of customer engagement systems. Now, WaterSmart has expanded to a more comprehensive...
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10 Years of WaterSmart in Review
A decade is long period of time, yet it also seems to pass in the blink of an eye. As 2020 quickly approaches and the current decade comes to a close, WaterSmart simultaneously celebrated ten years...
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Navigating the Path to AMI
On February 5th, the American Water Works Association released “AWWA’s Best Practices for AMI System Rollout as learned by the FGUA” exploring the Florida Governmental Utility Authority’s experience...
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WaterSmart Software Response to COVID-19
Presently, we are in an unprecedented time and each day we are exposed to new information related to the COVID-19 virus. The confusion and uncertainty surrounding the disease can certainly be...
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3 Ways Self-Service Payment Tools Combat Rising Water Rates
When it comes to collecting payments and maintaining stable revenue, water utility companies face many challenges. One of the most pressing of these challenges is the issue of ever-increasing water...
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To Build or Not to Build?
Times have changed and current customer expectations established by other industries are pushing water utilities to re-evaluate their customers’ experience. Providing a one-stop shop for customers to...
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Social Media Best Practices for Water Utilities
In today’s day and age, social media has left no industry untouched. Every brand, company, product, city, and movement has a social media presence. It’s changed the way we interact with the world and...
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