Clik here to view.
Rethinking Disadvantaged Community Engagement
Water utilities spend a disproportionate amount of time engaging with disadvantaged communities, often to address delinquent or unpaid bills and service disconnections that leave everyone worse off....
View ArticleClik here to view.
The Price of Water Conservation – Using less and paying more
My neighbors and I received an attention-catching letter this summer about our water rates. Because we’ve done such a great job at conserving water in the past year, our water rates are going up – a...
View ArticleClik here to view.
Software and The Importance of Customer Service
WaterSmart is a software-as-a-service (Saas) company and a vendor to over 50 water utilities. As a company that employs a lean and mighty team of 40, we also make use of dozens of software providers...
View ArticleClik here to view.
Boo! It’s Your Water Bill! (3 Simple Steps to Improve Water Billing)
Most of us experience anxiety when we open our monthly utility bill. Depending on the total cost, some of us feel frustration and/or confusion and/or anger. It is human nature for these negative...
View ArticleClik here to view.
Expanding the Definition of a Water Customer
An Unexpected Surprise I recently picked up an out-of-town guest at the airport after a long day at work, and we arrived at my apartment late in the evening, around 9pm. My guest happened to see a big...
View ArticleClik here to view.
Deconstructing Payment Performance
The Size of the Challenge Water remains relatively inexpensive. So if a handful of end-users can’t, won’t, or forget to pay their water bill, you wouldn’t think it would have much impact on utility...
View ArticleWaterSide Chat: Best Practices to Improve Water Payment Performance
November 29, 2016 - 11:00 am - 12:00 pm
View ArticleAmerican Geophysical Union Fall Meeting
December 12 - 16, 2016 - All Day Moscone Convention Center 747 Howard St San Francisco
View ArticleGAWP Public Education Committee
December 8, 2016 - All Day GAWP HQ 1655 Enterprise Way Marietta
View ArticleTexas AWWA Fall Seminar 2016
December 7, 2016 - All Day Hornsby Bend Environmental Research Center 2210 South FM 973 Austin
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Public Messaging for Rate Increases
Water utilities are having a hard time getting public support for increasing investment in their infrastructure — a crucial need that underpins the viability and resilience of our cities and suburban...
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The Utility Communications Spectrum – Finding what works
As water industry observers recognize, utilities have historically considered themselves silent providers of service. In the past, customers would only choose to communicate with their utility in the...
View ArticleClik here to view.
Rethinking Disadvantaged Community Engagement
Water utilities spend a disproportionate amount of time engaging with disadvantaged communities, often to address delinquent or unpaid bills and service disconnections that leave everyone worse off....
View ArticleClik here to view.
The Price of Water Conservation – Using less and paying more
My neighbors and I received an attention-catching letter this summer about our water rates. Because we’ve done such a great job at conserving water in the past year, our water rates are going up – a...
View ArticleClik here to view.
Software and The Importance of Customer Service
WaterSmart is a software-as-a-service (Saas) company and a vendor to over 50 water utilities. As a company that employs a lean and mighty team of 40, we also make use of dozens of software providers...
View ArticleClik here to view.
Boo! It’s Your Water Bill! (3 Simple Steps to Improve Water Billing)
Most of us experience anxiety when we open our monthly utility bill. Depending on the total cost, some of us feel frustration and/or confusion and/or anger. It is human nature for these negative...
View ArticleClik here to view.
Expanding the Definition of a Water Customer
An Unexpected Surprise I recently picked up an out-of-town guest at the airport after a long day at work, and we arrived at my apartment late in the evening, around 9pm. My guest happened to see a big...
View ArticleClik here to view.
Deconstructing Payment Performance
The Size of the Challenge Water remains relatively inexpensive. So if a handful of end-users can’t, won’t, or forget to pay their water bill, you wouldn’t think it would have much impact on utility...
View ArticleClik here to view.
The Three P’s of Information Security: Planning, Process, and Practice
Choosing a cloud service provider that offers true information security can be a daunting task. In addition to building new external partnerships, you may find yourself evangelizing different ways of...
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